DESIGN DE SISTEMAS DE INFORMAÇÃO CENTRADO NO USUÁRIO E A ABORDAGEM DO SENSE-MAKING
USER-CENTERED INFORMATION SYSTEM DESIGN AND THE SENSE-MAKING APPROACH
Keywords:
human information needs, information seeking from the user’s perspective, sense-making approach, user-centered information system designAbstract
This article discusses the information from the user’s perspective. Dervin and others have
provided some insights into the nature of information and information seeking that can serve as
a conceptual base for understanding how our thinking has to change in order to develop
user-centered information services. An overview of Sense-Making Approach is presented. Also a designing of the user interface strategies for effective human-computer interaction, derived from Schneiderman and Bastien & Scapin is presented. This study examined the site of pharmaceutical/cosmetic company from Rio de Janeiro, Brazil. The results show that the pages
contents, visual communication and effective human-computer interaction are not attending all
the criteria suggested by literature-focused.
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