Dissemination of information within the public sector

Abstract

The information and knowledge management revolution today is bringing significant changes never before seen. The recent uprisings that have been bringing down dictatorial governments show the power of information technology to mobilize and bring together thousands of people with common goals. Therefore, this study sought to understand the ever-changing environment and legal framework prevailing in this country, by posing the following question: How do municipalities disseminate information to citizens from a perspective of the practices of Knowledge Management and Electronic Government? To this end, we carried out quantitative, descriptive research, whose evaluation consisted of 9 dimensions and 15 criteria, a total of 187 check points. It was found that 62.96% of the cities are making progress in terms of the adoption of practices related to the disclosure of information concerning fiscal management. It was also found that all municipalities are still in need of more advanced tools that can facilitate taxpayer access to the acts and public services. With regard to the management and dissemination of information, in 77.78% of the portals surveyed, access to information is not easy or readily understandable, contributing to the increase in information asymmetry between Government and Citizen.