AVALIAÇÃO DE SISTEMAS DE INFORMAÇÃO: REVISÃO DA LlTERATURA
Palavras-chave:
satisfação do usuário da informação, mensuração da satisfação do usuário, sucesso de sistemas de informação, avaliação de sistemas de informação, qualidade da informação, gestão de sistemas de informaçãoResumo
Revisão da literatllra sobre avaliação de sistemas de informação. Analisa 104 artigos Pllblicados em 14 diferentes periódicos entre 1974 a 1997. Identifica analisa e sistematiza as variáveis dependentes adotadas para avaliação de sistemas de informação ao longo deste período. Enfoca especificamente os atriblltos referentes à qllalidade da informação e qualidade de serviço em sistemas de informação. Apresenta a literatura referente à utilização do instrumento da área de marketing de serviço chamado SERVQUAL bem como slla aplicação na área de sistema de informação.
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